I had the opportunity to attend an event with Justin Thorp at Baked & Wired in Georgetown tonight. Justin is the Director of Customer Happiness for Clearspring‘s AddThis widget. You’ve probably seen the widget on blogs that you frequent. Justin offered some sound advice to the crowd in attendance, commenting primarily on how social media […]

I think we should always strive for perfection in ones craft, and hold ourselves to as high standards as possible. But sometimes it comes down to making customers happy. If something isn’t on the menu, and you can put it on a plate.. serve it. If a client asking for something the way they like […]

When will people finally realize that if you make the video good, people might pay attention and buy more stuff!

Netflix eliminates e-mail-based customer service inquiries.