Netflix goes for phone over email support

“Netflix set up shop [for its call center in Oregon] a year ago, shunning other lower-cost places in the United States and overseas, because it thought that Oregonians would present a friendlier voice to its customers. Then in July, Now all questions, complaints and suggestions go to the Hillsboro call center, which is open 24 hours a day. The company’s toll-free number, previously buried on the Web site, is now prominently displayed.”

Tags: customerservice, netflix, Web 2.0